Make a complaint

At Farmlands, our shareholders’ success is at the centre of everything we do. We can’t promise we’ll always get it right but we promise we’ll do our best to find a resolution if we don’t.

If we haven’t met your expectations, there are several ways you can let us know.


Call or visit your local store
Head along to your
local Farmlands store to discuss in more detail. The Business Manager will be able to assist you.

Complete our online form
Let us know the details of your complaint using our Contact Us form. Please include your name, shareholder number (if you are a shareholder), email, phone and/or mobile so that we can get back in touch with you.

Phone our Customer Services Team
You can talk to one of our Customer Services Team by calling 0800 200 600. The team are available Monday to Friday 7:30am - 5:30pm and Saturdays 9am - 12:30pm.

Financial disputes

If your dispute or complaint relates to financial services please place a financial dispute complaint.