Keeping your password and PIN secure

Farmlands Card Security Tips 

We take your Farmlands Card security very seriously and want to help you to ensure that the only transactions occurring on your Card are the ones you have authorised. 

See the below helpful tips to help improve your Card security. We have also introduced tighter rules around credit limits and made it easier by enabling you to be able to set a PIN on your Card at your local Farmlands store. 

Misplaced your Card? Has your Card been lost or stolen? 

Login or register for MyFarmlands, where you can report a lost or stolen Card immediately as well as place a temporary block on your Card. Alternatively, contact us immediately on 0800 200 600 during business hours or email ask@farmlands.co.nz. 

What should I do when my new Card arrives? 

1. Sign the back of your Card  

The person named on the front of the Card, should sign it as soon as they receive it. 

If the new Card is replacing a current Card that is expiring or damaged and a PIN was already set on the original Card, then you can use your previous PIN and you are ready to go!

2. Set a PIN on your Card

If you need to set a PIN, you can do this at your local Farmlands store. Click HERE to find your nearest Farmlands store. Please bring your new Card and proof of identity (New Zealand driver’s license, passport or firearms). 

It’s not a problem if you can’t make it to a Farmlands store. You can find instructions on alternative locations where you can set a PIN by logging into MyFarmlands  

3. Cut your old Farmlands Card in half 

When you’re getting rid of an old Farmlands Card, cut through the magnetic strip completely before you put it in the rubbish. 

Keep your PIN, Passwords and Card safe  

• Always keep your Card safe and secure .
• Avoid choosing PINs or passwords easily guessed by people who know you, such as your pet’s name, close relative or date of birth.
• Make sure it’s difficult for someone else to read if they happen lean over your shoulder as you type it in. Avoid simple words and use mixed case letters or numbers and letters. 
• Don’t use the same password you use anywhere else (especially not the same password you use for your email account). 
• Never tell anyone your password or PIN details, including store staff – they don’t need to know your password and should never ask you for these details.  
• Commit your password and PIN to memory; don’t store these where anyone else could find them, such as in emails or files stored on your computer. 
• Change your password or PIN if you think someone has seen you enter them. 

Talk to us immediately if you spot something suspicious 

Contact us immediately on 0800 200 600 or ask@farmlands.co.nz if you note suspicious activity on your Card or Account.  We can also help reset the PIN on your Card if needed. 

Want more advice about passwords? 

For more information on creating passwords, see the ‘Pins and Passwords’ section of the NZ Bankers Association's Code of Banking Practice 2012.

This material on this page is provided for information purposes only.