Farmlands COVID-19 Update - 24th March

We can now confirm that Farmlands has been identified as an essential service so we are open for business and will be able to service and supply during the COVID-19 Alert Level 4.

The way we deliver this service needs to immediately change and adapt to the situation and we need you to work with us in changing our behaviours for how we do business together.

What this means for you?

Our stores will be open. 
We do need you to call or email your order in first please.  You can do this via any of the options below.

Service

Primary Contact

Secondary Contact

Branch (incl. Bulk Nutrition)

Local branch via email

Local branch via phone

Managed Accounts

TFO/TA via email

TFO/TA via mobile

Fuel 

info@farmlands.co.nz

0800 666 626

Fertiliser

Local branch via email

0800 200 600


 Once you have placed your order, the following process will apply

  1. Our store staff will advise availability of product
  2. We will agree a suitable time to collect your order from the designated collection points at the store
  3. This will be a contactless collection process, allowing you to get the critical inputs you need but ensuring we are all following best practice to keep us all safe
  4. Your order will be charged to your Farmlands Card/Account as we cannot accept cash sales.
    Non-shareholders can purchase supplies via credit card.

Please note that if we don’t answer your call or email immediately please be patient, we will get back to you as soon as we can.

Our Technical team will still be on the road. 
We will need to establish some protocols around how they visit you.  We will communicate these to you as soon as we can.

Further Information

Choices redemptions.While we are deemed an essential service, our supplier of the Choices Rewards Programme has been asked to close. We will be unable to redeem Choices Rewards Points via the Choices website or 0800 number until further notice. Shareholders will still be able to earn Choices Rewards Points during this time.

Please also note that Airpoints Dollars will be unable to be earned via Farmlands during this time. Shareholders will earn Choices Rewards Points instead.

Our commitment. Farmlands was born from Kiwi farmers banding together to revolutionise how we did business. We are now being asked to band together again – this time as an entire country. We will survive this together if we all observe the new ways and change our behaviours to protect each other, our families and friends and our futures. Together Stronger.

For any information on COVID-19, please visit the New Zealand Government COVID-19 website or call Healthline on 0800 358 5453.

If you have a question for the Farmlands team, please email ask@farmlands.co.nz or give us a call on 0800 200 600.

Published Tuesday 24th March 2020.