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Farmlands exists for our customers and your feedback plays an important role in ensuring we are relevant and working hard for all customers. You can provide feedback through our Farmlands Feedback survey, joining our ‘Over the Fence’ panel or through contacting us directly at ask@farmlands.co.nz
Farmlands Feedback – Your experience is really important to us
At Farmlands we want you to enjoy every experience you have with us. To ensure we deliver the best service and offer we can, and to learn where we can improve, we would love to ask you a few questions about how you found your most recent experience with us.
Plus, when you complete the survey, you go in the monthly prize draw to WIN a $250 shopping voucher*.
See our past winners HERE.
Join our Farmlands ‘Over the Fence’ Panel
Join our ‘Over the Fence’ panel and help us to shape the future of Farmlands through providing feedback on how we do things, new ideas and on key projects by participating in survey and interviews.
It’s your chance to have your voice heard and make a meaningful difference in how we show up for you.
Listening to our customers – How we use your feedback
All feedback we receive is read by our customer team and depending on next steps is passed to the relevant area within the business or we may follow up with the customer directly. We listen to all feedback to gain an understanding of how we can deliver a better Farmlands offering for you. Just some of the ways which we have listened are:
- Improved our cost-to-serve model and will be paying a rebate to shareholders
- Enhanced MyFarmlands - you can now login in and update your account and contact details, plus view your monthly balance
- Reorganised our monthly statement to highlight the overall value you are receiving through your rebates
